Refund policy

ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS OR REFUNDS EXCEPT IN RARE SPECIFIC CIRCUMSTANCES. WE RESERVE THE ABSOLUTE RIGHT TO DECLINE ANY REFUND AND EXCHANGE REQUESTS.

For orders placed using the Prepaid Payment option, the customer pays the full order amount in advance at the time of placing the order.
If the customer requests cancellation before the order has been shipped, a cancellation fee of ₹100 will be deducted from the total prepaid amount. The remaining balance will be refunded to the original payment method.
If the customer requests cancellation after the order has been shipped, a cancellation fee of ₹250 will be deducted from the total prepaid amount. The remaining balance will be refunded to the original payment method.
A deduction of ₹250 will also apply in the following situations:
- The customer refuses to accept the order at the time of delivery.
- The customer remains unreachable despite multiple reasonable attempts by our team and/or the delivery partner.
- Delivery fails due to incorrect or incomplete contact details or address information provided by the customer.
- The customer fails to cooperate with reasonable delivery attempts.
- The shipment is returned to us due to customer-caused delivery failure.
After the applicable deduction, the remaining eligible prepaid amount will be refunded to the original payment method.
Approved refunds will be processed to the original payment method. The time taken for the refund to reflect may vary depending on the payment provider or bank.

EXCHANGE POLICY

Exchange requests will be considered only in case of major manufacturing defects. Requests must be made within 24 hours of delivery.
A full continuous video of receiving and unboxing the shipment must be submitted with the exchange request. Clear photos of the product with its original tags must also be provided.
The product must be unused and unworn.
All products are subject to a quality check. We reserve the right to decline a request if the product is not returned with its original packaging and tags, or shows signs of wear, washing, alteration, misuse, or customer-caused damage.
The exchange process takes approximately 6–8 business days after the product is received at our facility.
Products purchased under an offer, discount, bundle, or promotional deal are not eligible for regular exchange.
If the customer chooses a higher-priced replacement product, the price difference must be paid before the exchange is processed.
Exchanges are subject to availability.
Only one exchange is allowed per order.
If the customer's PIN code is not serviceable for return pickup, the customer is required to ship the package to our facility.
For approved exchanges, the customer must bear the cost of return shipping and re-shipping.
A fixed exchange processing fee of ₹250 applies to approved exchanges.

Email: hudhawk999@gmail.com

Phone: +91 9960985070

Instagram: @hudhawk.authentic